Introduction
Who We Are
Runfix is a physiotherapy-led platform providing running rehabilitation, education, training plans, and performance support. Our registered office is located at: The Annexe, 2 Gunter Grove, London, England, SW10 0UJ
Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@runfix.co.uk
Website: https://runfix.co.uk/
What Information We Collect
We may collect and process the following information about you:
Personal identification information (such as name, email address, phone number)
Information you provide voluntarily, for example when:
Completing a contact form
Downloading resources
Signing up to emails or programmes
Information about your use of our website, including:
Pages visited
Time spent on pages
Traffic data, location data, and other communication data
We do not collect personal health data unless explicitly provided by you for physiotherapy-related services.
How We Use Your Information
We use the information we collect to:
Respond to enquiries and provide requested services or information
Deliver physiotherapy, rehabilitation, or educational content
Send relevant updates, resources, or marketing communications (only where consent has been given)
Improve our website, services, and user experience
Notify you of changes to our services or website
We will only contact you for marketing purposes if you have opted in or if the communication is relevant to an existing service you have accessed.
How We Store Your Data
We are committed to ensuring your personal information is secure. Appropriate physical, electronic, and managerial safeguards are in place to prevent unauthorised access, disclosure, or misuse of data collected online.
Access to personal data is restricted to authorised individuals only.
Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
Consent – where you have given clear permission
Contract – where processing is necessary to deliver a service you have requested
Legal obligation – where required by law
Legitimate interests – to operate, improve, and grow our services responsibly
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal requirements. When personal data is no longer required, it is securely deleted or destroyed.
Your Rights
Under UK GDPR, you have the right to:
Request access to your personal data
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website indicates acceptance of the updated policy.